Privacy Policy
It is our – Shalom Education’s (https://www.shalom-education.com) policy to respect your privacy regarding any information we may collect while operating our website and/or services. This Privacy Policy applies to us, our service and our website (hereinafter, “us”, “we”, https://www.shalom-education.com or “Shalom Education”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website (either electronically, on paper or other means available to you). We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected from you when using our service, how we use this information, and under what circumstances we may disclose the information to third parties.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website and services.
At Shalom Education Tuition Centre, tutors and staff may come in contact with or use confidential information about the learners and other employees. All of the personal data we collect from our customers is securely stored and will only be used to communicate with clients about the services we provide. We undertake to preserve the confidentiality of all information you provide to us. We have ensured that our policy complies with required Data Protection laws such as the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).and the California Consumer Privacy Act (CCPA). The law’s reach stretches well beyond California to require any person or company (and conceivably the world) that operates websites collecting Personally Identifiable Information from consumers to post a conspicuous privacy policy on its website stating exactly the information collected and those individuals or companies with whom it is being shared.
Acceptance of privacy policy
By accessing and using https://www.shalom-education.com and/or choosing to use our service, you agree that you have read, understood and accept all the contents of this Privacy Policy. If you do not agree with or you are not comfortable with any aspect of this Privacy Policy, you should immediately discontinue access or use of the site and our Services.
Data management
We may collect, use, store and transfer different kinds of personal data about you depending on your use of our website and the service you have selected or provide (as applicable). We have collated these into groups as follows:
Learners and Parents
Your identity includes information such as first name, last name, title, date of Birth (DOB), nationality/ethnicity, sex, and other identifiers that you may have provided at some time.
Your contact information includes information such as email address, postal address, telephone numbers, and any other information you have given to us for communication.
Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Transaction data includes details about payments or communications to and from you and information about the services you have purchased from us.
Your profile includes information such as your username and password, your interests, preferences, any special educational needs, the learner’s school year and report, and feedback and survey responses. Please note that if you choose a username that includes or reveals your name or any other personal information, this will be publicly available on when you comment/review on our website.
Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your website and information provided on it.
Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, and feedback and survey responses.
Booking history including booking requests, subjects booked, set-up test while using our digital resources, any online meeting and recordings of your bookings
Electronic recordings from CCTV, tutoring session, video conference calls, communication history with other users, your interaction with Shalom Education Tutors, records of referral codes shared, redeemed and any promotions that have been applied to your account. All photo’s, videos and conference recordings may be used to protect learner’s, Tutors and employees and may be used as evidence to support any complaint.
Tutors and Employees
Your identity includes information such as first name, last name, title, date of Birth (DOB), nationality/ethnicity, sex, and other identifiers that you may have provided at some time.
Your contact information includes information such as email address, postal address, telephone numbers, and any other information you have given to us for communication.
Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Transaction data includes details about payments (including National Insurance Number), references, DBS Verification and communications to and from you and information about the services you have purchased from us.
Your profile includes information such as your username and password, interview bookings and meetings, interactions with other users etc.
Electronic recordings from CCTV, tutoring session, video conference calls, communication history with other users, your interaction with Shalom Education Tutors, records of referral codes shared, redeemed and any promotions that have been applied to your account. All photo’s, videos and conference recordings may be used to protect learner’s, Tutors and employees and may be used as evidence to support any complaint.
Any other information relevant to your role as a tutor on our website.
We employ for advertisement may collect when you view our ads on either our platforms or third-party platforms (e.g., IP address, referrer, browser information, request timestamp, etc.). We would like to refer you to the privacy policy of these third-party websites so that you are aware of what information may be collected and how to opt-out.
Information we process because we have a contractual obligation with you
When you create an account on our website or use our services, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
verify your identity for security purposes
provide you with our services and ensure the effective use of our service
provide you with suggestions, updates and advice on the services provided and how to obtain the most from using our website.
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract or where you stop using our website for a consecutive 6 months period. If you would like us to destroy information, we hold about you, please let us know by contacting us on the contact information provided on our website or email us on complaint@shalom-education.com or call 0303 123 1113 or 01625545745. However, please note that if you use any of our services which require you to provide personal information, deleting our records may mean that you will need to resubmit it to continue using such services.
How we use your data
To effectively provide you with our services, we collect and process the information you give us. We use this information in the following ways:
To maintain and ensure easy access to our website. Your Username or email address and password are required to identify you when you log in to the website. We also keep a track of the devices you use from time to time. This is to ensure that you control the devices that have access to your profile.
Monitor and develop the learner’s academic performance.
To enable access to our site, social media platforms and to create an account.
Enable payments.
Enable communications between users.
To monitor and prevent inappropriate behaviour, spam and fraud.
To develop and test new features, conduct surveys, analyse existing data to evaluate and improve our services and perform checks and troubleshooting.
To improve our service and to ensure that our users have the best possible experience and to effectively safeguard the terms of use between us and the users.
We may use your data for other purposes not stated herein this Privacy Policy. We shall endeavour to notify you of any such purpose from time to time. We shall only use your data for any purpose herein or as might be communicated to you at a later date with your express consent.
Disclosure of information
Shalom Education may disclose potentially personally-identifying and personally-identifying information to its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on the Shalom Education’s behalf or to the provide services (the information) available on our website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using our website or service, you consent to the transfer of such information to them. Shalom Education will not rent or sell potentially personally identifying and personally identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described earlier, Shalom Education may also disclose potentially personally identifying and personally identifying information in response to a subpoena, court order or other governmental requests, or when Shalom Education believe in good faith that disclosure is reasonably necessary to protect the property or rights of Shalom Education, its users, third parties or the public at large.
If you are a user of our website (https://www.shalom-education.com) and have supplied your email address, we may occasionally send you an email to tell you about new features, newsletter, solicit your feedback, or just keep you up to date with what’s going on with Shalom Education. We shall keep this type of email to a minimum.
If you send us a request (for example via a support email or one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Shalom Education takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally identifying and personally identifying information.
Learners or parents/legal guardians understand that to provide services to them, some personally identifiable information will need to be shared with the Tutors. Leaners or Parents/legal guardians hereby grant us the right to share such information with tutors they have purchased from. We acknowledge that you have only provided this information for the sole purpose of delivering our services to you. We shall therefore ensure they are kept confidential.
Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our website, materials on it or our service, you provide your consent to process information that may be personal. Wherever possible, we aim to obtain your explicit consent to process this information. If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us at our website (simply email complaint@shalom-education.com or call 0303 123 1113 or 01625545745). However, if you do so, you may not be able to use our website or certain information provided on it.
Information relating to your method of payment
We store information about your debit or credit card or other means of payment when you first provide it to us or when you sign up for our service. We store this payment information [at your request] in order to make repeat purchasing of services easier next time you visit our website.
[We also store it to help us prevent fraud.]
We take the following measures to protect your payment information:
We keep your payment information encrypted on our servers.
We do not keep all your payment information so as:
to prevent the possibility of our duplicating a transaction without a new instruction from you;
to prevent any other third party from carrying out a transaction without your consent
Access to your payment information is restricted to authorised staff only.
If we ask you questions about your payment information, we only show [partial detail OR the first four OR the last four digits of the debit or credit card number], so that you can identify the means of payment to which we refer.
We delete your payment information upon your request or when a credit or debit card expires.
In some cases, at the point of payment, you are transferred to a secure page on the website or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
opt Out
We offer you choices when we ask for personal information, whenever reasonably possible. Shalom Education provides you with the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes. You may decline to provide personal information to us, although some of our features or services may not function properly as a result. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of this by contacting us on the contact information provided on our website or contact our data protection representative officer on complaint@shalom-education.com. By providing information to Shalom Education, you are consenting to the collection, use and disclosure of such personal information in the manner described in this privacy policy.
Other rights offered to you under the Data Protection Act regarding any information provided to us include;
The right to ask us to rectify any information you think is inaccurate. You can visit your member profile, where you are able to view and amend your details online (you will need your login details), You also have the right to ask us to complete information you think is incomplete.
The right to ask Shalom Education Tuition to erase the personal information that we hold about you. Please note that we may be required under the law to retain some information.
The right to ask us to restrict the processing of your information or personal data e.g. using your video or photos for marketing. Please note that we may be required under the law to process some information you provide to us.
The right to ask us to transfer your data to another organisation, or you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Privacy Policy Changes
Although most changes are likely to be minor, Shalom Education may change its Privacy Policy from time to time, and in Shalom Education’s sole discretion. We encourage visitors to frequently check this page for any changes to our Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Links to External Sites
Our website may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and the terms and conditions of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.
Security
The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Internet Cookies
We use cookies on this website to provide you with better user experience. We do this by placing a small text file on your device/computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, refer you to a third-party website. Some cookies are required to enjoy and use the full functionality of this website. We use a cookie control system which allows you to accept the use of cookies and control which cookies are saved to your device/computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options. Shalom Education uses cookies to help us identify and track visitors, their usage of our website, and their website access preferences. Our visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website, with the drawback that certain features of the Site may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to our use of cookies.
Breach of “Privacy”
Users have a right to pursue legally enforceable rights against us if we fail to adhere to the privacy laws. Privacy laws under this agreement shall include reasonable privacy laws acceptable and used in commercial businesses. These laws require not only that users have enforceable rights against us, but also that users have recourse to courts or government agencies to investigate and/or prosecute non-compliance by Shalom Education.
How to contact us
If you have any questions about our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact our data protection officer on complaint@shalom-education.com or simply call our helpline: 0303 123 1113 or 01625545745. Alternatively, you can send a letter to our postal address at 86 London Road, Colchester, Essex, CO3 9DW, United Kingdom. Furthermore, if you are unhappy with how we have used your data, you can also send a complaint to the UK ICO supervisory authority with the details below:
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
