Role of Operations Flashcards

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Make sure you understand the information on each card. If something's unclear, click the link to the revision notes at the bottom of the page for more details.

2️⃣ Test yourself:

Look at the question or prompt on each card and try to remember the answer before flipping it over.
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Note: We may include questions that have multiple correct answers. It's useful to remember specific examples to understand these concepts better.

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What is the operations function in a business?

It organises resources to make goods and provide services.

Inputs, processes, and outputs.

Materials, labour, and machinery.

A good is a physical item you can touch. A service is an action or experience.

To meet customer needs by making the right quality and quantity, on time and efficiently.

Making outputs worth more than the cost of the inputs.

Improve quality and speed of delivery.

Using as few resources as possible by cutting waste and saving time.

A choice where improving one aim may reduce another, like faster delivery may cost more.

It plans output from marketing forecasts, controls costs with finance, and works with human resources on staffing.

Making enough goods or services to meet orders, without making too much or too little.

By cutting waste, using less energy, and recycling materials.