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Last updated: December 27, 2022
Please read these terms and conditions carefully before using our services.
Definitions
For these Terms and Conditions:
Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for the election of directors or other managing authority.
Account means a unique account created for you to access our services or some of our services.
Country refers to the United Kingdom
Company refers to Shalom Education Ltd, 86 London Road, (Kingsland Church), Colchester, Essex, CO3 9DW, and may be referred to as ‘we’, ‘us’, ‘our’, or ‘Shalom Education’ in this agreement.
Device means any device that can access the Service, such as a computer, a mobile phone or a digital tablet.
Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our service.
Free Trial refers to a limited period of time that may be free when purchasing a subscription.
Orders mean a request by you to purchase services from us.
Promotions refer to contests, sweepstakes or other promotions offered by us through the website.
Services refer to our website, resources and tutoring service.
Subscriptions refer to the services or access to the service offered on a subscription basis by the company to you.
Terms and Conditions (also referred to as “Terms”) mean these Terms and Conditions that form the entire agreement between you and Shalom Education Ltd regarding the use of the services we offer.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third party that may be displayed, included or made available on the website.
Website refers to Shalom-education.com, accessible from https://www.shalom-education.com
You means the individual accessing or using our services, or the company, or other legal entity on behalf of which such individual is accessing or using our services.
Tutor refers to an individual that teaches a single pupil or a small group of students which have registered with Shalom Education Ltd.
Tutee refers to a student or a pupil that has registered for tutoring with Shalom Education Ltd, which is administered through our tutoring platform.
Acknowledgement
Thank you for choosing Shalom Education Tuition for your educational needs. These terms and conditions outline the rules and regulations for the use of our services, and the agreement that will govern your relationship with us.
By accessing or using our services, you accept and agree to be bound by these terms and conditions, and our privacy policy, which describes our policies and procedures for the collection, use, and disclosure of your personal information when you use our website.
It is important that you read both documents carefully before using our services, as they outline your rights and obligations as a user of our services. If you do not agree to these terms and conditions or our privacy policy, please do not use our services. We hope you have a positive and educational experience with Shalom Education Tuition.
Signing up for Tutoring or Membership Accounts
By signing up for tutoring or membership accounts through the website, you confirm that you have the legal ability to enter into a binding contract.
Your information
When you place an order, we may ask you to provide certain information, such as your name, email, phone number, credit card details, and billing address.
You confirm that you have the right to use the payment method you choose, and that the information you provide is accurate and complete. By submitting your information, you give us permission to share it with payment processing third parties to complete your order.
Order cancellation
We reserve the right to cancel your order at any time for various reasons, including but not limited to:
Unavailability of services (e.g. no tutors available)
Errors in the description or prices of services
Errors in your order
Suspected fraud or illegal activity
Cancelling your order
Any services that you purchase can only be returned in accordance with these terms and conditions. Our Returns Policy forms a part of these Terms and Conditions.
In general, you have the right to cancel your order and receive a full refund within 14 days of placing it. However, you cannot cancel an order for services that are made to your specifications or are clearly personalised, or for services that you have already received in part.
Money-Back Guarantee: If you are not satisfied with the quality of your tutoring session, you may be eligible for a full or partial refund or credit. To request a refund or credit, please contact us within 24 hours after the end of the session and provide a detailed explanation of your dissatisfaction. We will review your request and, if approved, will issue a refund or credit to your account.
Please note that refunds or credits may not be available for all types of tutoring services and may be subject to fees or other charges. For more information, please contact us.
Errors and inaccuracies
We strive to provide accurate and up-to-date information about the service we offer, but we cannot guarantee that everything will be completely accurate and up-to-date at all times. Prices, product images, descriptions, availability, and services may be inaccurate, incomplete, or out of date.
We reserve the right to change or update any information, and to correct errors, inaccuracies, or omissions at any time without prior notice.
Prices policy
We reserve the right to change our prices at any time before accepting your order.
Payments
All tutoring services and membership accounts purchased on our website must be paid for in full at the time of purchase, for the required time of use. We accept a variety of payment methods, including credit cards, debit cards, and online payment services like PayPal.
Your payment card may be subject to validation checks and authorisation by your card issuer. If we do not receive the necessary authorisation, we cannot be held responsible for any delays or failure to deliver your order.
Subscriptions
Subscription period
Our tutoring services are available with a pay-as-you-go option or a subscription option that is billed on a monthly or annual basis. The tutoring account subscription will end at the end of the period. You can choose the subscription option that best suits your needs and cancel at any time.
Our membership accounts are billed monthly or annually and do not automatically renew after the period. You can choose to renew your membership account at the end of the period if you wish to continue your membership.
Subscription cancellations
You can cancel your subscription renewal through your account settings or by contacting us. Please note that you will not receive a refund for fees you have already paid for your current subscription period, and you will be able to access the service until the end of your current subscription period.
Billing
We need accurate and complete billing information from you, including your full name, address, postal code, telephone number, and valid payment method. If automatic billing fails, you will not receive tutoring services until a payment is made. If payment is not made within a reasonable time period, your account may be terminated.
Fee changes
We reserve the right to modify the subscription fees at any time. Any change in fees will take effect at the end of your current subscription period.
We will give you reasonable notice of any fee changes so you have the opportunity to cancel your subscription before the changes take effect. If you continue to use the service after the fee change, you agree to pay the modified amount.
Refunds
In general, paid subscription fees are non-refundable. However, we may consider certain refund requests on a case-by-case basis and grant them at our discretion.
Free trial
We may offer free trials of our subscriptions at our discretion. You may be asked to provide billing information to sign up for a free trial. If you do provide billing information, you will not be charged until the free trial period ends.
On the last day of the free trial, unless you have cancelled your subscription, you will be automatically charged the applicable subscription fees for the plan you have chosen. We reserve the right to modify or cancel free trial offers at any time without notice.
Promotions
From time to time, we may offer promotions through the Service, such as discounts, special offers, or contests. These promotions may be governed by separate rules and regulations.
If you choose to participate in a promotion, please review the applicable rules and our privacy policy carefully. In the event of a conflict between the promotion rules and these terms and conditions, the promotion rules will take precedence.
Please note that any promotion may be modified or discontinued at any time, and we reserve the right to disqualify any participant who violates the rules or engages in fraudulent or dishonest behaviour. By participating in a promotion, you agree to be bound by the applicable rules and our decisions, which are final and binding in all matters related to the promotion.
User Accounts
In order to access certain features of our services, you may be required to create an account. When you create an account, you agree to provide accurate, complete, and current information about yourself as prompted by the account registration process. If you provide any false, inaccurate, outdated, or incomplete information, or if we have reasonable grounds to suspect that you have done so, we reserve the right to suspend or terminate your account.
You are solely responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account. If you believe that your account has been compromised or that there has been any unauthorised access to it, you must notify us immediately.
You may not use a username that is already in use by another user, that belongs to another person or entity without appropriate authorisation, or that is offensive, vulgar, or obscene. We reserve the right to remove or reclaim any username that we determine, in our sole discretion, to be inappropriate, infringing, or otherwise in violation of these terms and conditions.
Tutee Agreements
As a tutee using our service, you agree to the following terms and conditions:
If you are under 18 years of age, you must have consent from a parent or guardian to register and that parent/guardian must enter into an agreement with Shalom Education to provide tuition services.
You must contact a tutor through the Shalom Education tutoring platform. Any other means of communication is prohibited.
You agree not to publish any abusive comments about a tutor or another tutee on the Shalom Education website or any other place. This includes defamatory or derogatory comments.
You must not request a tutor to complete your coursework, essays, or other assignments given to you in your various schools but can request for support towards that.
You agree not to make any agreement or arrangement with a tutor which is intended to circumvent the relationship between Shalom Education and the Tutor.
Expectations
Lessons will be held at the frequency and duration agreed upon with us.
Shalom Education will provide any necessary materials or resources for the lessons.
You are expected to be punctual for lessons and to provide adequate notice for cancellations or rescheduling.
You are expected to provide any necessary materials or resources for the lessons (e.g. pens, pencils or a protractor).
Responsibilities
If you cancel a lesson less than 12 hours before the lesson is due to commence, you may be charged a cancellation fee of 50% of the lesson fee. If you cancel a lesson less than 2 hours before the scheduled start time of a lesson, you will be charged the full lesson fee.
Dispute Resolution
If you have any concerns or issues with your tutoring experience, please contact us at tuition@shalom-education.com as soon as possible. We will work with you and your tutor to try to resolve any disputes or issues in a fair and reasonable manner.
Termination
You may terminate your lessons with a tutor at any time by providing reasonable notice, as specified in your contract with us.
By using our service, you acknowledge that you have read and understand this agreement and agree to be bound by its terms. If you have any questions or concerns, please do not hesitate to contact us.
Copyright Policy
We respect the intellectual property rights of others and expect our users to do the same. It is our policy to respond to any claim that content posted on our service infringes the copyright or other intellectual property rights of any person.
If you are a copyright owner or authorised on behalf of one and you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please provide our copyright agent with the following information:
An electronic or physical signature of the person authorised to act on behalf of the owner of the copyright’s interests.
A description of the copyrighted work that you claim has been infringed, including the URL (web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.
Identification of the URL or other specific location on our service where the material that you claim is infringing is located.
Your address, telephone number, and email address.
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorised to act on the copyright owner’s behalf.
You may be held accountable for damages (including costs and attorneys’ fees) for misrepresenting that any content is infringing your copyright.
Upon receipt of a notification, we will take whatever action, in our sole discretion, we deem appropriate, including removal of the challenged content from our service. If you believe that your content has been removed in error, please contact us at queries@shalom-education.com.
Intellectual Property
The original content on our services (excluding content provided by you or other users), features, and functionality are and will remain the exclusive property of Shalom Education Ltd and its licensors. This includes, but is not limited to, text, graphics, images, logos, software, and other materials on our website and any proprietary technology used in the operation of our services.
Our service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Shalom Education Ltd. All other trademarks not owned by Shalom Education Ltd that appear on our service are the property of their respective owners.
By using our service, you acknowledge and agree that any intellectual property rights, including copyrights, trademarks, patents, and trade secrets, in the content and materials provided by Shalom Education Ltd or accessed through our service are the sole property of Shalom Education Ltd or the respective owners of such rights. You agree not to use, reproduce, modify, distribute, or create derivative works of such content and materials without the express written permission of Shalom Education Ltd or the respective owners of such rights.
You are responsible for protecting your own intellectual property rights and for obtaining any necessary licenses or permissions from the owners of any third-party intellectual property that you may use in connection with your use of our service. Shalom Education Ltd will not be liable for any claims or damages arising from your use of intellectual property that infringes the rights of others.
If you believe that your intellectual property rights have been violated on our service, please contact us at queries@shalom-education.com.
Your Feedback to Us
By submitting any feedback or suggestions to the company, you agree to assign to the company all rights, titles, and interests in such feedback or suggestions. If for any reason such assignment is ineffective, you agree to grant the company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sublicense, distribute, modify, and exploit such feedback or suggestions without restriction.
You acknowledge that the company may use your feedback or suggestions for any purpose, including to improve the company’s products or services, and that the company is under no obligation to compensate you for your feedback or suggestions.
Links to Other Websites
Our Service may contain links to third-party websites or services that are not owned or controlled by Shalom Education Ltd. These links are provided for your convenience only and do not imply endorsement by our business of the linked website or service. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
By using our Service, you acknowledge and agree that the use of any third-party websites or services is at your own risk. Shalom Education Ltd does not endorse or guarantee the accuracy or reliability of any content or materials on third-party websites or services, and we are not responsible for any errors or omissions.
In no event will Shalom Education Ltd be liable for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any third-party websites or services. This limitation of liability applies to all claims.
We recommend that you carefully read the terms and conditions and privacy policies of any third-party websites or services that you visit, as they may differ from the terms and policies of our own services. If you have any concerns or questions about a third-party website or service linked from our service, we encourage you to contact the site or service directly for more information.
Termination
Shalom Education Ltd reserves the right to terminate or suspend your account at any time, without prior notice or liability, for any reason whatsoever, including but not limited to breach of these terms and conditions, fraudulent or illegal activity, or any other conduct that we deem inappropriate or harmful to our business or other users.
Upon termination, your right to use our services will immediately cease, and any outstanding balances or fees owed to Shalom Education Ltd must be paid in full. If you wish to terminate your account, you may simply stop using our services and contact us to request the closure of your account.
Any personal information or user-generated content associated with your account will be retained in accordance with our privacy policy, unless otherwise required by law.
You acknowledge and agree that Shalom Education Ltd will not be liable to you or any third party for any termination of your access to our services. You further agree that any rights or obligations that survive the termination of your account, such as indemnification or confidentiality obligations, will remain in effect.
“AS IS” and “AS AVAILABLE” Disclaimer
The service is provided to you “As is” and “As available” and with all faults and defects without warranty of any kind. While we make every effort to ensure the accuracy and reliability of our services, we cannot guarantee that they will be error-free or uninterrupted.
To the maximum extent permitted by applicable law, our business and its affiliates and licensors and service providers disclaim all warranties, expressed or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not make any representations or warranties that our services will meet your requirements, achieve any intended results, be compatible with any other software or services, operate without interruption, or be error-free.
We do not guarantee the accuracy, completeness, reliability, or timeliness of the information, content, or materials provided through our services.
We do not guarantee that our services or any content or materials provided through our services will be free from viruses, malware, or other harmful components. It is your responsibility to protect your device and system from such threats, and we recommend that you use appropriate security measures and virus protection software.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on the applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you. In such cases, the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
By using our services, you acknowledge and agree that your use is at your own risk, and that you are solely responsible for any damage or loss that may result from your use of our services.
Governing Law and Jurisdiction
These terms and your use of the service shall be governed by and construed in accordance with the laws of the country, excluding its conflicts of law rules. Any disputes arising out of or in connection with these terms or the use of the service shall be resolved through the courts of the country and you hereby consent to the exclusive jurisdiction of such courts.
Disputes Resolution
If you have any concerns or disputes related to the service, you agree to try to resolve the issue informally by contacting us first.
You can try contacting the company through email (queries@shalom-education.com) or by phone (01206657616) to see if we can come to an agreement or find a solution to your issue. This can be a quick and effective way to address any concerns or issues you may have, without the need for formal legal proceedings.
We will make every effort to address your concerns and reach a mutually satisfactory resolution. If we are unable to resolve the dispute informally, you may choose to bring the matter to alternative dispute resolution through a mediator or arbitrator. Any such alternative dispute resolution proceedings will be conducted in accordance with the laws of the country and will be confidential. You agree that any such dispute will be resolved on an individual basis and that class or collective actions are not permitted.
Severability and Waiver
Severability
If any provision of these terms and conditions is found to be invalid or unenforceable, that provision will be enforced to the maximum extent possible, and the remaining provisions will remain in full force and effect.
Waiver
The failure to exercise a right or to require the performance of an obligation under these terms and conditions shall not affect a party’s ability to exercise such right or require such performance at any time in the future. Similarly, the waiver of a breach of these terms and conditions shall not constitute a waiver of any subsequent breach.
Changes to These Terms and Conditions
We may update or change these terms and conditions at any time, at our sole discretion. If we make a material change to these terms, we will provide reasonable notice, such as by posting a notification on our website or through email, at least 30 days before the change takes effect. It is your responsibility to regularly check these terms and conditions for any updates or changes.
By continuing to access or use our Service after any updates or changes to these terms, you agree to be bound by the revised terms. If you do not agree to the updated or changed terms, in whole or in part, please stop using the website and our services.
Contact Us
If you have any questions about these terms and conditions, You can contact us:
By email: info@shalom-education.com
By visiting this page on our website: https://www.shalom-education.com/contact
By phone number: 01206657616
Privacy Policy
It is our – Shalom Education’s (https://www.shalom-education.com) policy to respect your privacy regarding any information we may collect while operating our website and/or services. This Privacy Policy applies to us, our service and our website (hereinafter, “us”, “we”, https://www.shalom-education.com or “Shalom Education”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website (either electronically, on paper or other means available to you). We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected from you when using our service, how we use this information, and under what circumstances we may disclose the information to third parties.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website and services.
At Shalom Education Tuition Centre, tutors and staff may come in contact with or use confidential information about the learners and other employees. All of the personal data we collect from our customers is securely stored and will only be used to communicate with clients about the services we provide. We undertake to preserve the confidentiality of all information you provide to us. We have ensured that our policy complies with required Data Protection laws such as the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).and the California Consumer Privacy Act (CCPA). The law’s reach stretches well beyond California to require any person or company (and conceivably the world) that operates websites collecting Personally Identifiable Information from consumers to post a conspicuous privacy policy on its website stating exactly the information collected and those individuals or companies with whom it is being shared.
Acceptance of privacy policy
By accessing and using https://www.shalom-education.com and/or choosing to use our service, you agree that you have read, understood and accept all the contents of this Privacy Policy. If you do not agree with or you are not comfortable with any aspect of this Privacy Policy, you should immediately discontinue access or use of the site and our Services.
Data management
We may collect, use, store and transfer different kinds of personal data about you depending on your use of our website and the service you have selected or provide (as applicable). We have collated these into groups as follows:
Learners and Parents
Your identity includes information such as first name, last name, title, date of Birth (DOB), nationality/ethnicity, sex, and other identifiers that you may have provided at some time.
Your contact information includes information such as email address, postal address, telephone numbers, and any other information you have given to us for communication.
Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Transaction data includes details about payments or communications to and from you and information about the services you have purchased from us.
Your profile includes information such as your username and password, your interests, preferences, any special educational needs, the learner’s school year and report, and feedback and survey responses. Please note that if you choose a username that includes or reveals your name or any other personal information, this will be publicly available on when you comment/review on our website.
Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your website and information provided on it.
Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, and feedback and survey responses.
Booking history including booking requests, subjects booked, set-up test while using our digital resources, any online meeting and recordings of your bookings
Electronic recordings from CCTV, tutoring session, video conference calls, communication history with other users, your interaction with Shalom Education Tutors, records of referral codes shared, redeemed and any promotions that have been applied to your account. All photo’s, videos and conference recordings may be used to protect learner’s, Tutors and employees and may be used as evidence to support any complaint.
Tutors and Employees
Your identity includes information such as first name, last name, title, date of Birth (DOB), nationality/ethnicity, sex, and other identifiers that you may have provided at some time.
Your contact information includes information such as email address, postal address, telephone numbers, and any other information you have given to us for communication.
Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Transaction data includes details about payments (including National Insurance Number), references, DBS Verification and communications to and from you and information about the services you have purchased from us.
Your profile includes information such as your username and password, interview bookings and meetings, interactions with other users etc.
Electronic recordings from CCTV, tutoring session, video conference calls, communication history with other users, your interaction with Shalom Education Tutors, records of referral codes shared, redeemed and any promotions that have been applied to your account. All photo’s, videos and conference recordings may be used to protect learner’s, Tutors and employees and may be used as evidence to support any complaint.
Any other information relevant to your role as a tutor on our website.
We employ for advertisement may collect when you view our ads on either our platforms or third-party platforms (e.g., IP address, referrer, browser information, request timestamp, etc.). We would like to refer you to the privacy policy of these third-party websites so that you are aware of what information may be collected and how to opt-out.
Information we process because we have a contractual obligation with you
When you create an account on our website or use our services, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
verify your identity for security purposes
provide you with our services and ensure the effective use of our service
provide you with suggestions, updates and advice on the services provided and how to obtain the most from using our website.
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract or where you stop using our website for a consecutive 6 months period. If you would like us to destroy information, we hold about you, please let us know by contacting us on the contact information provided on our website or email us on complaint@shalom-education.com or call 0303 123 1113 or 01625545745. However, please note that if you use any of our services which require you to provide personal information, deleting our records may mean that you will need to resubmit it to continue using such services.
How we use your data
To effectively provide you with our services, we collect and process the information you give us. We use this information in the following ways:
To maintain and ensure easy access to our website. Your Username or email address and password are required to identify you when you log in to the website. We also keep a track of the devices you use from time to time. This is to ensure that you control the devices that have access to your profile.
Monitor and develop the learner’s academic performance.
To enable access to our site, social media platforms and to create an account.
Enable payments.
Enable communications between users.
To monitor and prevent inappropriate behaviour, spam and fraud.
To develop and test new features, conduct surveys, analyse existing data to evaluate and improve our services and perform checks and troubleshooting.
To improve our service and to ensure that our users have the best possible experience and to effectively safeguard the terms of use between us and the users.
We may use your data for other purposes not stated herein this Privacy Policy. We shall endeavour to notify you of any such purpose from time to time. We shall only use your data for any purpose herein or as might be communicated to you at a later date with your express consent.
Disclosure of information
Shalom Education may disclose potentially personally-identifying and personally-identifying information to its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on the Shalom Education’s behalf or to the provide services (the information) available on our website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using our website or service, you consent to the transfer of such information to them. Shalom Education will not rent or sell potentially personally identifying and personally identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described earlier, Shalom Education may also disclose potentially personally identifying and personally identifying information in response to a subpoena, court order or other governmental requests, or when Shalom Education believe in good faith that disclosure is reasonably necessary to protect the property or rights of Shalom Education, its users, third parties or the public at large.
If you are a user of our website (https://www.shalom-education.com) and have supplied your email address, we may occasionally send you an email to tell you about new features, newsletter, solicit your feedback, or just keep you up to date with what’s going on with Shalom Education. We shall keep this type of email to a minimum.
If you send us a request (for example via a support email or one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Shalom Education takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally identifying and personally identifying information.
Learners or parents/legal guardians understand that to provide services to them, some personally identifiable information will need to be shared with the Tutors. Leaners or Parents/legal guardians hereby grant us the right to share such information with tutors they have purchased from. We acknowledge that you have only provided this information for the sole purpose of delivering our services to you. We shall therefore ensure they are kept confidential.
Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our website, materials on it or our service, you provide your consent to process information that may be personal. Wherever possible, we aim to obtain your explicit consent to process this information. If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us at our website (simply email complaint@shalom-education.com or call 0303 123 1113 or 01625545745). However, if you do so, you may not be able to use our website or certain information provided on it.
Information relating to your method of payment
We store information about your debit or credit card or other means of payment when you first provide it to us or when you sign up for our service. We store this payment information [at your request] in order to make repeat purchasing of services easier next time you visit our website.
[We also store it to help us prevent fraud.]
We take the following measures to protect your payment information:
We keep your payment information encrypted on our servers.
We do not keep all your payment information so as:
to prevent the possibility of our duplicating a transaction without a new instruction from you;
to prevent any other third party from carrying out a transaction without your consent
Access to your payment information is restricted to authorised staff only.
If we ask you questions about your payment information, we only show [partial detail OR the first four OR the last four digits of the debit or credit card number], so that you can identify the means of payment to which we refer.
We delete your payment information upon your request or when a credit or debit card expires.
In some cases, at the point of payment, you are transferred to a secure page on the website or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
opt Out
We offer you choices when we ask for personal information, whenever reasonably possible. Shalom Education provides you with the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes. You may decline to provide personal information to us, although some of our features or services may not function properly as a result. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of this by contacting us on the contact information provided on our website or contact our data protection representative officer on complaint@shalom-education.com. By providing information to Shalom Education, you are consenting to the collection, use and disclosure of such personal information in the manner described in this privacy policy.
Other rights offered to you under the Data Protection Act regarding any information provided to us include;
The right to ask us to rectify any information you think is inaccurate. You can visit your member profile, where you are able to view and amend your details online (you will need your login details), You also have the right to ask us to complete information you think is incomplete.
The right to ask Shalom Education Tuition to erase the personal information that we hold about you. Please note that we may be required under the law to retain some information.
The right to ask us to restrict the processing of your information or personal data e.g. using your video or photos for marketing. Please note that we may be required under the law to process some information you provide to us.
The right to ask us to transfer your data to another organisation, or you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Privacy Policy Changes
Although most changes are likely to be minor, Shalom Education may change its Privacy Policy from time to time, and in Shalom Education’s sole discretion. We encourage visitors to frequently check this page for any changes to our Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Links to External Sites
Our website may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and the terms and conditions of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.
Security
The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Internet Cookies
We use cookies on this website to provide you with better user experience. We do this by placing a small text file on your device/computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, refer you to a third-party website. Some cookies are required to enjoy and use the full functionality of this website. We use a cookie control system which allows you to accept the use of cookies and control which cookies are saved to your device/computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options. Shalom Education uses cookies to help us identify and track visitors, their usage of our website, and their website access preferences. Our visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website, with the drawback that certain features of the Site may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to our use of cookies.
Breach of “Privacy”
Users have a right to pursue legally enforceable rights against us if we fail to adhere to the privacy laws. Privacy laws under this agreement shall include reasonable privacy laws acceptable and used in commercial businesses. These laws require not only that users have enforceable rights against us, but also that users have recourse to courts or government agencies to investigate and/or prosecute non-compliance by Shalom Education.
How to contact us
If you have any questions about our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact our data protection officer on complaint@shalom-education.com or simply call our helpline: 0303 123 1113 or 01625545745. Alternatively, you can send a letter to our postal address at 86 London Road, Colchester, Essex, CO3 9DW, United Kingdom. Furthermore, if you are unhappy with how we have used your data, you can also send a complaint to the UK ICO supervisory authority with the details below:
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF