HOW IT WORKS
✓ Click ‘Book now’ below.

✓ Select the desired subjects and day(s) for your tutoring package.

✓ Complete your registration.

✓ Get started with your tutoring journey.

With your tutoring account, you can check the timetable for upcoming lessons, see any homework that has been assigned, send in homework, message tutors and customer support, track your progress with progress reports, and access worksheets via the platform library.

What subjects do you offer tutoring in? We offer tutoring services in Mathematics, English, General Science, Biology, Chemistry, Physics, and 11+ English and Maths.  However, we are actively working on adding more subjects to that list.

Can you accommodate students with special educational needs? Yes, we can accommodate students with special educational needs. Our tutors are trained to work with a variety of learning styles and we are experienced in creating personalised lesson plans to meet the individual needs of each student.

If you have a student with special educational needs, please let us know so that we can best support their learning and ensure a successful tutoring experience.

How are the tutoring sessions structured? Our tutoring sessions are structured to meet the individual needs and goals of each student. Our experienced tutors will first assess the student’s current level of understanding and then create a personalised lesson plan tailored to their specific needs.

During the session, the tutor will work with the student on key concepts and problem-solving strategies, provide direct instruction, and offer opportunities for practice and review.

We believe in an interactive and collaborative approach, so our students are encouraged to actively participate in the learning process and ask questions. Our goal is to ensure that each student fully understands the material and is prepared for success in the classroom and beyond.

How often are tutoring sessions held? Tutoring sessions are typically held on a weekly basis. However, we can adjust it depending on the individual needs and availability of the student.

The frequency and duration of the sessions are discussed and agreed upon beforehand to ensure the best outcomes. You can select the day and times of the sessions you want on our booking form.

Can I schedule tutoring sessions at any time? Our tutoring services are available at various times to accommodate the schedules of our students. However, availability may vary based on our tutor’s schedules.

We recommend contacting us in advance to schedule a session and ensure that a tutor is available at your preferred time. However, you can select your preferred days and times of the week on our booking form.

What is the student-to-tutor ratio in a tutoring session? The student-to-tutor ratio in our tutoring sessions is currently 1 to 1, which means that each student will receive individualised attention and support.

However, we are planning to introduce tiered group sessions in the future to provide more flexible and affordable options for students.

How are tutors selected and assigned to students? Our tutors are carefully selected through a rigorous interview and evaluation process. We consider factors such as subject expertise, teaching experience, and communication skills in our selection process. Once hired, tutors are trained to ensure they are equipped to provide high-quality tutoring services.

When a student signs up for our tutoring services, we consider their specific needs, such as their learning style, the subjects they require help with, and their scheduling preferences. Based on this information, we assign a tutor who is best suited to meet the student’s needs.

Can I request a specific tutor? Yes, you can request a specific tutor if they are available. However, please note that we cannot guarantee the availability of a specific tutor due to scheduling and demand. In such cases, we will provide you with the best alternative options.

How do I track my progress and receive feedback from my tutor? Our tutors provide a comprehensive progress report after each lesson, and regular assessments are conducted on each topic to track the student’s progress.

Additionally, a monthly summary of the student’s progress is sent out to keep parents and students informed on their progress.

Do you offer online or in-person tutoring sessions? We offer both online and in-person tutoring sessions. Our online tutoring sessions are conducted through a secure and convenient platform, allowing students to receive high-quality tutoring from the comfort of their own homes.

In addition, we also offer in-person tutoring sessions at our branch located in Colchester.

How does your pricing for tutoring services compare to other providers? Our pricing for tutoring services is competitive and comparable to other providers in the industry. However, it is important to note that our prices vary based on the level, and frequency of tutoring sessions.

We strive to offer high-quality tutoring services at a fair price, and our prices are designed to reflect the value we provide to students.

Can I try a tutoring session before committing to a package? We offer a money-back guarantee for our tutoring services. If you are not satisfied with the quality of our services after your first session, and before your second session, we will refund your payment in full.

Our goal is to provide high-quality tutoring that meets or exceeds your expectations, and we are confident in our ability to do so. If for any reason you are not satisfied, we are committed to making it right.

Are tutoring packages customisable to meet the needs of students? Yes, our tutoring packages are fully customisable to meet the specific needs of students. During the initial consultation, we work with students to understand their goals and identify any challenges they may be facing.

Based on this information, we will create a customised tutoring plan that is tailored to their individual needs and learning style. This plan can be adjusted at any time to ensure that they are getting the support they need to achieve their goals.

What is your policy on cancellations and rescheduling? Our policy on cancellations and rescheduling is as follows: If a student cancels a lesson less than 12 hours before the scheduled start time, they may be charged a cancellation fee of 50% of the lesson fee. If the student cancels a lesson less than 2 hours before the start time, they will be charged the full lesson fee.

In extreme circumstances, we may waive the cancellation fee at our discretion. We understand that life can be unpredictable and ask that students provide as much notice as possible in the event of a cancellation or rescheduling.

How do I contact customer support if I have questions or concerns about my tutoring sessions? If you have any questions or concerns about your tutoring sessions, you can contact our customer support in the following ways:

• Visit our ‘Contact Us’ page
• Email us at info@shalom-education.com
• Call us at 01206657616
• Use the live chat on the platform for technical assistance
• Our customer support team is available to assist you and ensure that you have a positive experience.